In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), as well as Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Pérgolas Ortiz informs you of its Privacy Policy regarding the processing and protection of personal data that may be collected during browsing or contracting services through this website.

The use of this website implies acceptance of this Privacy Policy, as well as the conditions included in the Legal Notice.

1. DATA CONTROLLER IDENTIFICATION

• Data Controller: MARILYN YUBELI HERRERA CELIS

• Trade Name: Pérgolas Ortiz

• NIE: Z2573802S

• Address: Calle Garrachico 31-5, 03112 Alicante, Spain

• Phone: +34 691 092 218

• Email: info@pergolasortiz.es

• Website: https://en.pergolasortiz.es/Alicante

2. PURPOSE OF DATA PROCESSING

Personal data collected through the website (such as name, email, or phone number provided through contact forms, emails, or calls) will be processed for the following purposes:

• Responding to inquiries or requests for information: Answering messages sent by users to request quotes or information regarding the installation of pergolas and related services.

• Service provision: Managing, administering, and providing the services requested by the customer, as well as billing and collecting payment.

• Website improvement: Analyzing browsing data to improve user experience (see Cookie Policy).

3. LEGAL BASIS FOR PROCESSING

The legal basis for processing your data is:

• Consent of the data subject: By contacting us, requesting a quote, or submitting a form, the user gives explicit consent for the processing of their data to handle their request.

• Execution of a contract: For the provision of services hired by the client and the corresponding administrative and billing management.

• Compliance with legal obligations: To comply with tax, accounting, or administrative regulations applicable to Pérgolas Ortiz.

4. DATA RETENTION

Personal data provided will be kept for as long as strictly necessary to fulfill the purposes for which it was collected. Subsequently, it will be duly blocked for the statutory limitation period for any legal liabilities that may arise from the relationship (e.g., tax or accounting regulations). Once these periods expire, the data will be securely erased.

5. RECIPIENTS AND DATA COMMUNICATION

Pérgolas Ortiz will not transfer, sell, or share personal data to third parties, unless required by law or when strictly necessary for the provision of the service (for example, accounting agencies, hosting providers, or courier services), with whom corresponding data processing agreements have been signed to guarantee data security.

6. RIGHTS OF USERS

As a user and owner of personal data, current regulations grant you a series of rights that you can exercise at any time:

• Right of Access: To know what personal data of yours we are processing and for what purposes.

• Right to Rectification: To request the modification of inaccurate or incomplete data.

• Right to Erasure ("Right to be forgotten"): To request the deletion of your data when, among other reasons, it is no longer necessary for the purposes for which it was collected.

• Right to Restriction of Processing: To request that the processing of your data be suspended under certain circumstances.

• Right to Data Portability: To request receiving your personal data in a structured, commonly used, and machine-readable format to transmit it to another data controller.

• Right to Object: To object to the processing of your personal data based on grounds relating to your particular situation.

To exercise any of these rights, the user must send a written request, attaching a copy of their DNI/NIE or equivalent document proving their identity, to the email address info@pergolasortiz.es.

Furthermore, if you consider that the processing of your personal data violates regulations, you have the right to lodge a complaint with the competent supervisory authority, which in Spain is the Spanish Data Protection Agency (AEPD): www.aepd.es.

7. SECURITY MEASURES

The website owner has adopted all necessary technical and organizational measures to guarantee the security, integrity, and confidentiality of personal data processed, preventing its loss, alteration, or unauthorized access by third parties, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed.

8. CHANGES TO THE PRIVACY POLICY

MARILYN YUBELI HERRERA CELIS reserves the right to modify this Privacy Policy to adapt it to new legislation or case law, as well as industry practices. Any modification will be published on this page prior to its effective implementation.